Privacy Policy

1. Data we collect

We may collect various types of data from users, including but not limited to:

• Data you provide: first name, last name, email address, phone number, billing address, payment details, business information (where applicable), and any other data you enter in our forms.
• Technical or automatic data: IP address, device type, operating system, browser, cookie information, location (when enabled), session duration, pages visited, referrer source, etc.
• Data from third parties or external services: analytics, marketing information, etc., in accordance with applicable law.

2. How data is used

To achieve our business purposes and fulfill our obligations, your data may be used to:

• Process orders, services, billing, payments, and any requests you make.
• Respond to messages, contact you, or provide technical and customer support.
• Improve your experience on the Site, develop new services, personalize offerings, and monitor usage.
• Send notifications, tutorials, offers, and presentations — only with your consent or as permitted by law.
• Fulfill legal, regulatory, or contractual obligations.

3. Data security & retention

We take reasonable technical and organizational measures to protect your data against loss, unauthorized access, alteration, or destruction. This includes using security protocols (e.g., HTTPS, SSL/TLS), storing data on protected servers, limited access, and internal controls.

Data is retained for the period necessary for the purposes for which it was collected or the minimum period required by law, including [e.g., X years for account data and Y months for analytics information].

4. Cookies and similar technologies

Our Site uses cookies and similar technologies to collect data about how the Site is used, to provide better services, for analytics, and for marketing. You can control or disable cookies in your browser settings — however, if you do so, some Site features may not be available.

5. Sharing data with third parties

We do not sell, rent, or disclose your personal data for marketing purposes without your consent. However, in some cases we may share data with:

• Contracted service providers (e.g., hosting services, API integrations, payment processors) who act only under our instructions and under strict privacy obligations.
• Legal or regulatory authorities when required by law.

If data is transferred outside the user’s country (e.g., to servers in other countries), we ensure appropriate safeguards are in place and comply with legal requirements for international data transfers.

6. Your rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction, updating, or deletion of inaccurate or incomplete data.
• Withdraw your consent where processing is based on consent — though this may affect service delivery.
• Object to processing where it is based on legitimate interests.
• Request data portability (where applicable).
• Lodge a complaint with your national data protection authority if you believe your rights have been violated.

To exercise these rights, contact us at: info@clientlly.com or +383 48 808 010.

7. Data retention and deletion

When data is no longer needed for the purpose for which it was collected or when the user requests deletion, we will delete or anonymize the data in accordance with our retention and deletion procedures.

8. International data transfers

Where your data is transferred outside the territory of the Republic of Kosovo (or the user’s operating country), we ensure the transfer is carried out securely, in accordance with data protection legal requirements, and that the destination offers an adequate level of protection.

9. Changes to this policy

This privacy policy may be updated from time to time. Any updates will be posted on this page with the “Effective date”. We recommend checking this page regularly to stay informed about changes.

10. Contacts

If you have questions or requests regarding privacy or the processing of your data, you can contact us at:

Email: info@clientlly.com

Phone number: +383 48 808 010

Postal address: Rr Behar Begolli, Prishtina 10000

This Privacy Policy is approved and effective as of: 08/11/2025