Legal
Refund & Cancellation Policy
The existing 30-day first-payment guarantee remains available. This policy does not restrict rights or remedies required by law.
Updated 2026-09-09 · English version
30-day first-payment guarantee
A first-time customer may request a full refund within 30 days of their first paid monthly or annual subscription payment. Access ends when the refund is approved. This guarantee does not reset on renewals. It does not replace any more favourable terms already agreed with you.
Renewals and custom work
Cancel renewal before the next billing date to avoid the next charge. Renewals and later payments are normally not refundable under the voluntary first-payment guarantee, but billing errors, duplicate charges, required legal remedies and any applicable checkout-provider policy remain covered. Custom development, implementation and other separately quoted work follow the refund terms disclosed in that agreement; this policy does not create an undisclosed fee or exclusion.
Consumer rights
If you purchase as a consumer, applicable distance-contract law may give you a 14-day withdrawal right and remedies for services that do not conform to the contract. Where that right applies, email a clear statement that you wish to withdraw; you do not need a special form. A statutory exception or reduction for early performance applies only if its legal conditions, including any required express request and acknowledgement, have been met. Accepting general terms alone does not waive these rights.
How to cancel or request a refund
Cancel renewal in subscription settings. If that is unavailable, or to request a refund or withdrawal, email billing@clientlly.com with your account email, organisation and transaction reference or payment date. State whether you want to cancel renewal, request a refund or withdraw. Do not send a password or full payment card details. Keep a copy of your request.
Processing and disputes
Approved refunds are returned to the original payment method where possible, within any deadline required by applicable law. Bank and payment-provider posting times may vary. If a payment was taken by a merchant of record, the receipt identifies that seller and its support process; you can also contact us for help. A dispute or suspected abuse does not remove non-waivable legal rights.
CLIENTLLY SH.P.K.
info@clientlly.com