Legal
Terms and Conditions
Terms for using Clientlly’s website and business software. Read these together with the Privacy and Refund Policies and your order terms.
Updated 2026-09-09
Operator and agreement
CLIENTLLY SH.P.K. provides Clientlly. The operator’s available contact details appear below. A subscription is governed by the terms presented when you order and any separately agreed contract. You must have legal capacity to contract and authority to act for any organisation you represent. Merely visiting the website does not sign you up for a paid service.
Using the service
Provide accurate account details and keep credentials secure. Use only data you are entitled to process. Do not upload unlawful content, infringe others’ rights, distribute malware, bypass access controls or disrupt the service. Tell us promptly if you suspect unauthorised account access. You retain rights to your content and authorise us to process it only as needed to provide the agreed service.
Features and professional decisions
Features depend on the selected plan, configuration and any third-party connection. Examples, screenshots and illustrative figures are demonstrations, not promises of business results. Clientlly does not replace accounting, tax, employment or legal advice; check outputs before relying on them. AI-generated replies may be inaccurate. A specific service level applies only where expressly agreed.
Prices, trials and renewal
Your order or checkout must identify the price, taxes, billing period, renewal terms and any trial conditions before you authorise payment. Starting a no-card trial alone does not authorise a charge. Recurring charges require a subscription you have agreed to. Any price change for a future renewal will be communicated before it takes effect; it does not retrospectively change a paid period. Custom development requires a separate quotation and scope.
Cancellation and refunds
Use subscription settings to cancel renewal, or contact billing@clientlly.com if you cannot access them. The Refund & Cancellation Policy at /refund preserves the existing 30-day first-payment guarantee. Unless a refund or termination changes access, cancellation takes effect at the end of the paid period. Cancelling a subscription is separate from requesting deletion of business records. Mandatory consumer rights take precedence.
Third parties and intellectual property
Third-party integrations and checkout services have their own applicable terms. Connecting them is your choice. Clientlly and its licensors retain rights in their software, design and branding. Other marks belong to their owners; showing a third-party name does not imply endorsement. Do not copy or redistribute website assets unless you have permission or the law allows it.
Service changes and suspension
We may maintain and update the service and take proportionate action against abuse or unlawful use. Where practicable we will give notice of changes or suspension that materially affect paid access. Request an export before closing your account and contact support if access issues prevent it. Applicable contractual and statutory remedies remain available.
Responsibility and disputes
Each party is responsible for its obligations under the contract and applicable law. Nothing in these terms excludes liability or remedies that cannot legally be excluded, or removes mandatory consumer protections or rights to bring a claim in a competent court. Contact us first with a description of the issue so we can try to resolve it. Any separately agreed governing-law provision remains subject to mandatory protections.
Changes and contact
Material contractual changes will be communicated as required by law and the applicable contract. A policy update does not retroactively remove an existing right. Questions may be sent to info@clientlly.com.
CLIENTLLY SH.P.K.
info@clientlly.com